Terms & conditions
1. Website Terms & Conditions
1.1 By using www.guidetopakistan.pk or any Guide to Pakistan affiliated website, you agree to be legally bound by these terms, which shall take effect immediately. If you do not agree to be legally bound by all the following Terms & Conditions, please do not use Guide to Pakistan or affiliated websites.
1.2 Guide to Pakistan may change these Terms & Conditions at any time by posting changes online. Please review these Terms & Conditions regularly to ensure you are aware of any changes made by Guide to Pakistan. Your continued use of guidetopakistan.pk or a Guide to Pakistan-affiliated website after changes are posted means you agree to be legally bound by these terms as updated and/or amended.
1.3 You agree to use guidetopakistan.pk and Guide to Pakistan-affiliated websites only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of Guide to Pakistan.
1.4 Your use of guidetopakistan.pk or any Guide to Pakistan-affiliated sites is intended for personal, use and/or to make legitimate requests to book the products or services offered, or sell the services you offer. You agree not to use this site to make any speculative, false or fraudulent requests. You agree not to use robots or other automated means to access this site, unless specifically permitted by Guide to Pakistan.
1.5 You represent and warrant that you;
1.5.1 have not previously been suspended by Guide to Pakistan or otherwise banned from the site
1.5.2 are not a direct competitor of Guide to Pakistan
1.5.3 do not have more than one Guide to Pakistan account at any given time
1.5.4 that you have full power and authority to enter into these Terms of Service and in doing so will not violate any other agreement to which you are a party.
1.6 We grant you permission to use the site subject to the restrictions in these Terms & Conditions. In accessing or using the site, you may be exposed to content that is offensive, indecent, inaccurate, objectionable, or otherwise inappropriate. Guide to Pakistan does not endorse such content, and cannot vouch for its accuracy. You, therefore, access and use the site at your own risk.
1.7 You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use content owned by Guide to Pakistan (inclusive of text, images, URLs, pricing information, etc.) in any way except for your own personal use. Any commercial use of Guide to Pakistan content requires the prior written permission of Guide to Pakistan.
2. User Accounts
2.1 You need to create an account and provide information about yourself in order to use some of the features on the site. You are responsible for maintaining the confidentiality of your account password.
2.2 You are responsible for all activities that occur in connection with your account. You agree to notify us immediately of any unauthorized use of your account.
2.3 Your account in is for your personal use only. You may not impersonate someone else (e.g. adopt the identity of a celebrity), create an account for anyone other than yourself, provide an email address other than your own, or create multiple accounts.
2.4 Guide to Pakistan reserves the right to close your account at any time without warning.
3. Content
3.1 You can contribute to the site in a number of different ways, including writing reviews, commenting on articles, uploading photos, filling out your public profile, and rating other users’ contributions (Your Content). We may use Your Content in a number of different ways, including displaying it on the site, reformatting it, incorporating it into advertisements and other works, creating derivative works from it, promoting it, distributing it, and allowing others to do the same in connection with their own websites and media platforms (“Other Media”).
3.2 By placing content on the Guide to Pakistan webpage you hereby irrevocably grant us permission to use your Content for any purpose. You also irrevocably grant the site’s users and the users of any Other Media the right to access Your Content in connection with their use of the Site and any Other Media. Finally, you irrevocably waive, and cause to be waived, any claims and assertions of moral rights or attribution with respect to Your Content.
3.3 You alone are responsible for your Content. You assume all risks associated with your Content, including anyone’s reliance on its accuracy, completeness or usefulness, or any disclosure by you of information in your Content that makes you personally identifiable. You represent that you own, or have the necessary permissions to use, and authorize the use of, your Content as described herein.
3.4 You may not imply that your Content is in any way sponsored or endorsed by Guide to Pakistan.
3.5 You may expose yourself to liability if, for example, your Content violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; contains material that is false, intentionally misleading, or defamatory; contains material that is unlawful, including illegal hate speech or pornography; exploits or otherwise harms minors; or violates or advocates the violation of any law or regulation.
3.6 Guide to Pakistan may remove or reinstate user Content from time to time at our sole discretion. For example, we may remove a review if we believe it violates our content guidelines. We have no obligation to retain or provide you with copies of your Content, nor do we guarantee any confidentiality with respect to your Content.
3.7 Guide to Pakistan and its affiliates may display advertisements and other information adjacent to or included with your Content on the Site and Other Media. You are not entitled to any compensation for such advertisements. The manner, mode and extent of such advertising are subject to change without specific notice to you.
4. Liabilities
4.1 Guide to Pakistan operates premier tours and also directs you to tours operated by other operators and service providers in Pakistan. Neither does Guide to Pakistan charge users any fees, and as such, cannot be liable for any accidents, losses, injuries, death, damages, delays, expenses due to any action or inaction on the part of other operator, guide or his/her services.
4.2 The same applies to individuals registered as locals on the Guide to Pakistan webpage. Anyone knowledgeable about Pakistan can maintain a blog in Contact a Local, provided they have a clean criminal record. Locals agree to blog and offer services under their own names and/or companies, and as such, Guide to Pakistan cannot be liable for any infringement of copyright, accidents, losses, injuries, death, damages, delays, expenses due to any action or inaction on their part, services or product.
4.3 Any complaints about a tour or a local are to be directed to through www.guidetopakistan.pk. Please let us know so we can help you address your grievances. The email support@guidetopakistan.pk directs to our project manager.
4.4 As the terms and conditions of each tour operator may vary, please read the terms and conditions of respective operator you have purchased a tour from. Check the voucher you receive on your email for details.
5. Pricing & Inclusions/Exclusions
5.1 All products, tours and services offered on the Guide to Pakistan webpage are valid as per the dates displayed at guidetopakistan.pk or any Guide to Pakistan-affiliated website.
5.2 Should suppliers and/or service providers make changes to tour dates, prices, inclusions, coverage, age requirements, etc. Guide to Pakistan is not responsible or liable for any information of tours that it does not directly provide.
5.3 Prices listed on Guidetopakistan.pk and Guide to Pakistan-affiliated websites are per person, unless otherwise specified.
5.4 Prices are based on the local tariff at the time of quoting, converted at the prevailing foreign-exchange rate as determined by Guide to Pakistan. Price quotations are subject to change without notice, until a booking has been confirmed.
5.5 Unless otherwise specified, prices do not include any local taxes or use-fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax.
5.6 Prices do not include tips/gratuities to tour directors, drivers or local guides; passport and visa fees; baggage and personal insurance; any items of a personal nature; parking fees and any beverages or food not specifically listed under “Inclusions” on the product pages of Guidetopakistan.pk or Guide to Pakistan-affiliated websites.
6. Packages
6.1 Packages, fully arranged and serviced by Guide to Pakistan (GTP), are:
6.1.1 Products that come with a Guide to Pakistan itinerary and marked specifically by an agent overseeing for that package.
6.2 Similar products serviced and planned by other operators, even though listed on the site, are not considered to be GTP Packages, and separate terms apply.
6.3 Guide to Pakistan Packages do not include international flights other than specifically listed in the listing of included items. We do not handle bookings of any international flights other than those already listed in the packages.
6.4 If you are booking a Package with Guide to Pakistan, accommodation will be arranged as follows:
6.4.1 Premium accommodation will be arranged as follows: A single traveller will receive a single bedroom. Even number groups will be set at twin/double rooms, and odd numbers at extended twin/double and/or a triple. Different arrangements can be made, but please note that fees might apply.
6.4.2 Accommodation for children and teens is always arranged so that they lodge with their guardians, either in a baby cot or an additional bed in the room. Should the number of children/teens exceed the number of adults travelling with them, the exceeding number of children/teens are subject to full adult prices.
6.5 Changes and Cancellations of Packages
6.5.1 If required, we can change or rearrange your booking but costs can change accordingly with your new details, depending on hotel rates, car rentals etc. In that case we will either notify you about the increased costs or refund you the difference. No changes can be made within 24 hours of arrival.
6.5.2 In case of changes Guide to Pakistan cannot guarantee the same lodgings or tour operators stated in the original package.
6.5.3 If a Package is significantly changed from the original package setup/route as offered on the site, the product is considered to be a tailored tour and might be subject to a 15% of the total package price as service fee. This does not apply to added nights at the end or at the beginning of a Package.
6.5.3.1 A significant change refers to all changes that mean rearrangement or rerouting of one day or more within a package. This does not apply to nights added to the holiday package/self-drive, only changes within the tour as set.
6.5.3.2 Changes of a specific item inside a package, e.g. changes to tickets to the Blue Lagoon, might be subject to fee.
6.5.3.3 Should two groups wish to book separately but travel together, they should inform travel agents of this prior to booking. If a co-travel request is sent after the booking process has been finished, the change to a package is counted as a tailoring and is subject to 15% service fee.
6.5.4 Cancellations of Packages are possible up until 24 hours before flight arrival time in Pakistan. In case of such cancellations, you will receive a full refund. Cancellations requested within 24 hours of arrival are not eligible to any refund.
6.6 In cases where Packages are disrupted due to official road closure or Act of God, Guide to Pakistan will reroute and or rearrange to the best of their abilities and assist with cancellations, making partial refunds when applicable and full refunds when applicable.
6.7 Guide to Pakistan reserves the right to rearrange itineraries listed on our site to better fit to your flight schedule and to fit operating seasons.
7. Cancelling and Changing Bookings
7.1 Guide to Pakistan offers friendly cancellation policies for cancellations related to COVID-19 reasons.
7.1.1 If you place a booking on Guide to Pakistan but test positive on arrival to Pakistan or if your flight to Pakistan is canceled due to COVID-19, you will get a full refund. Alternatively, you can choose to reschedule your trip to another date.
7.1.2 In order to get the full refund, if you test positive on arrival, please contact us via email with your booking details and your test result within 4 hours after you receive the test result.
7.1.3 In order to get the full refund, if your flight gets canceled due to COVID, please contact us via email with your booking details and your flight cancellation confirmation prior to your scheduled flight departure time.
7.2 Guide to Pakistan offers free cancellation of day tours, bundle discount deals, multi-day tours, and car rentals with 24-hour notice.
7.2.1 You can cancel your booking with Guide to Pakistan up to 24 hours before departure and receive a full refund. This can be done via the ‘Edit Booking’ button in your electronic voucher email. If you can not cancel or modify your booking, the time to do so has expired. If you can not cancel or modify your booking even though you still have enough advance notice, you can send a cancellation request via email to info@guidetopakistan.pk.
7.2.2 In case of partial cancellations, such as an activity portion of a multi-day tour getting canceled by the operator, or a tour layout being changed due to weather conditions or other unforeseen circumstances, a partial refund is due. If an activity is changed, the price difference between activities will be refunded, or a percentage stated by the tour operator as the standard refund due to changes in the program of the tour.
7.2.3 If a third party operated Multi-Day tour is cancelled due to weather, Guide to Pakistan is under no obligation to find or pay for accommodation on any cancelled nights. Should the operator himself be unable to assist, Guide to Pakistan front staff will be happy to help if assistance is requested.
7.3 Guide to Pakistan offers flexible cancellation of accommodation bookings.
7.3.1 The cancellation policy of your accommodation booking is dependent on your selected pricing option during the booking process. You can find the detailed cancellation policy of your accommodation booking in your email voucher.
7.3.2 To cancel your accommodation booking, select the ‘Click here to edit booking’ button in your electronic voucher email, or contact us via info@guidetopakistan.pk with your booking number and the cancellation request.
7.3.3 Please note that if your accommodation booking is a part of a package serviced by Guide to Pakistan, you will not be able to cancel it via a third party.
7.4 Regarding cancellation of flights on Guide to Pakistan:
7.4.1 If flights are a part of a tour, standard tour cancellation terms apply.
7.4.2 If your flight is arranged independently and not part of an existing product, special terms apply. The terms will be agreed upon prior to your flight booking. For cancellation of such flight bookings, please contact your service agent.
7.5 Guide to Pakistan offers free cancellation of Packages arranged by Guide to Pakistan:
7.5.1 You can cancel your package arranged by Guide to Pakistan up to 96 hours before your scheduled flight’s arrival and receive a full refund. No refund is issued if there are less than 24 hours to your flight arrival time in Pakistan.
7.5.2 It is possible to make changes to the Packages arranged by Guide to Pakistan, but please note that changes might be subject to a fee. Please see the relevant section above.
7.5.3 It is not possible to cancel or alter any individual services within a package within 24 hours of your scheduled flight’s arrival. Please note that this includes reducing the number of participants within a package.
7.5.4 In cases where a Package is disrupted due to official road closure or an Act of God, Guide to Pakistan will reroute and or rearrange to the best of our abilities and assist with cancellations, making partial and full refunds when applicable.
7.6 Regarding cancellations due to weather conditions:
7.6.1 If your tour is canceled by the tour provider due to weather conditions or any other environmental circumstances, you will always receive a full refund. Exempt from this are any rescheduled second tries of tours that have already been serviced as a first departure.
7.6.2 In the case of a volcanic eruption taking place on Pakistanic soil stopping you from getting to Pakistan, you will also receive a full refund on all products booked on Guide to Pakistan. This does not apply if you choose not to visit due to an eruption, however.
7.7 To cancel or change a booking:
7.7.1 All cancellations and changes must be made through the voucher that you receive in your email after booking. It will have an edit booking button that allows you to modify and cancel your bookings. After clicking the button you will be taken to a modification page where you can amend your booking details. There will be buttons available both to confirm changes and to cancel your booking. If you can not cancel or modify your booking even though you still have enough advance notice, you can send a cancellation request via email to info@guidetopakistan.pk.
7.7.2 Refunds of past services need to be submitted within 15 days after the completion of the tour/package services. All refund requests must be made through email to booking@guidetopakistan.pk with the email subject as Refund Request – [Order number]. We do not charge anything for helping you modify day tours, multi-day tours, and car rental bookings as long as the request is made with more than a 24-hour notice but costs can change depending on the new booking details. Please be advised that though we always try our best, due to high demand and low availability, rearrangements are not always possible.
7.7.3 For Packages arranged by Guide to Pakistan, please contact your travel agent for any changes needed. We do not charge anything for helping you modify your Package, but please note that costs may change, depending on hotel rates, car rentals, change of included products, etc. In that case, we will seek your approval before finalizing the changes. You will then either be billed with the additional costs or refunded with the difference. In cases where changes reach a form that requires rebookings and tailoring of travel, a service fee of 15% of the total tour price might apply. Please see the full Terms and Conditions for further details.
7.7.4 Please note that changing the number of people in a booking to a smaller number is considered cancellation for the change in the number of pax.
8. Car Rental Terms
8.1 All drivers must be a minimum of 20 years of age and have had a driver’s license for at least one year. For certain vehicles, the minimum age might be 23 or higher. It is the responsibility of the client to understand and honor the driver’s minimum age. Please note that rentals are not obliged to honor a rental should the driver not meet the age requirements.
8.2 Upon receiving the rental vehicle, a valid driver’s license in the Latin alphabet and a credit card must be presented.
8.2.1 You will be asked to sign a contract with the car rental. We advise you read this contract carefully and make sure that you are aware of the different insurances that you choose; what you are insured for, self-risk and more.
8.3 Please note that security deposit from a valid credit card of the driver might be required upon pick up, depending on the car rental agency. The amount may vary depending on car rental and car model. It is the responsibility of the renter to contact the rental agency for further information regarding amount and form of this deposit. Upon return of the car, the deposit will be returned to you, provided the conditions of the car is the same as when picked-up.
8.4 Guide to Pakistan cannot be liable to any damages, injuries, accidents, death or sickness during your stay in Pakistan. In cases of car rental, the rental agreement will be between the renter and the car rental agency, and any disputes regarding damages etc. will need to be resolved between the two parties. Guide to Pakistan cannot be liable for what you have agreed upon with the car rental company. All matters related to damages to the car are dealt with directly with the car rental.
8.5 If you have any complaints about one of our car rental partners please send us an email to info@guidetopakistan.pk and we will help you protect your rights.
9. Terms of Payment
9.1 You can select from a number of currencies on Guide to Pakistan. You will pay the displayed amount in your selected currency. If you cancel your booking and receive a refund, the refund will be the same amount in the same currency.
9.2 Guide to Pakistan does not charge any booking or transaction fees. We can not be held liable to any losses in currency exchange during transactions, nor any third-party transaction fees that may occur at the time of payment and/or refund.
9.3 When you reserve online a full payment is charged to your credit card. To reserve for group bookings and packages of more than 15 people, you can also contact us by email and make a 15% down payment. We will then start reserving your trip to secure you the best price. The rest of your payment must reach us 30 days before your arrival.
9.4 If your reservation amounts to more than PKR 250,000, you can contact us and do a 50% deposit, and pay the remaining 50% one month before your arrival in Pakistan. Should the final payment be not received, your booking will be canceled and your deposit will be fully refunded.
9.5 You can also split the payment between two or more credit cards, or pay via bank transfers.
9.6 Please contact info@guidetopakistan.pk for down payment, split payment, and bank transfer requests.
10. General Terms
10.1 Guide to Pakistan cannot be liable to any loss, damage, accidents, injuries, death or sickness during your tour. The same applies for any changes in tour schedule due to weather, strikes or any other force majeure.
10.2 Tour operators reserve the right to change routes, schedules and itineraries if needed because of weather, road conditions or should the necessity arise due to unforeseen reasons. We advise all travelers to purchase a comprehensive travel insurance to minimize possible losses due to unforeseeable situations during your travel.
10.3 If you have a complaint about any of our partners please contact us in the email info@guidetopakistan.pk and we will protect your rights.
11. Passports, Visas & Insurance
11.1 It is the responsibility of all travelers, regardless of nationality and destination, to check with the consulate of the country they are visiting for current entry requirements.
11.2 As visa and health requirements are subject to change without notice, we recommend that you verify health and visa requirements with the appropriate consulate prior to departure.
11.2.1 Please note that should your visa not be sufficient upon arrival, refund for your tour will not be issued as it is past the change and cancellation date
11.3 We advise all travelers to purchase a comprehensive travel insurance to minimize possible losses due to unforeseeable situations during your travel. Guide to Pakistan does not offer any travel insurance, so please contact your preferred private travel insurance company.
12. Disclaimers & Limitations of Liability
12.1 Under no circumstances will Guide to Pakistan or its agents, affiliates, service providers, suppliers, and/or distributors be liable for any of the following losses or damage (whether such losses where foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any indirect, consequential, special or exemplary damages arising from the use of guidetopakistan.pk regardless of the form of action.
12.2 Guide to Pakistan and its agents and suppliers, in making arrangements for hotels, tours, transportation or any service in connection with the itineraries of individual customers, shall not be liable for injury, death, damage, loss, accident, delay or irregularity, liability or expense to person or property due to act of default by any hotel, carrier or other company or person providing services included in the tours.
12.3 Guide to Pakistan, its agents and suppliers accept no responsibility for any sickness, pilferage, labour disputes, machinery breakdown, government restrains, acts of war and/or terrorism, weather conditions, defect in any vehicle of transportation or for any misadventure or casualty or any other causes beyond their control.
12.4 Guide to Pakistan’s content – including the information, names, images, pictures, logos, prices, dates, and availability regarding or relating to Guide to Pakistan, guidetopakistan.pk and/or to a Guide to Pakistan-affiliated website, service provider, operator and/or distribution partner is provided “AS IS” and on an “AS AVAILABLE” basis without any representations or any kind of warranty made (whether express or implied by law) to the extent permitted by law, including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
12.5 At Guide to Pakistan we check and recheck the details about all the products and services we offer for accuracy. However, Guide to Pakistan does not warrant that functionality, content or information contained on guidetopakistan.pk or any Guide to Pakistan-affiliated website will be uninterrupted or error-free, that defects will be corrected, or that guidetopakistan.pk or the servers that make it available are free of viruses or bugs.
12.6 If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable.
13. Restrictions on Use
13.1 You agree that you will not, and will not assist or enable others to:
13.2 Use the site to threaten, stalk, defraud, incite, harass, or advocate the harassment of another person, or otherwise interfere with another user’s use of the site;
13.3 Use the site to submit or transmit spam, chain letters, contests, junk email, pyramid schemes, surveys, or other mass messaging, whether commercial in nature or not.
13.4 Use the site in a manner that may create a conflict of interest, such as trading reviews with other business owners or writing or soliciting reviews;
13.5 Use the site to promote bigotry or discrimination against protected classes;
13.6 Use the site to violate any third-party right, including any breach of confidence, copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right;
13.7 Use the site to submit or transmit pornography or illegal content;
13.8 Use the site to solicit personal information from minors or to harm or threaten to cause harm to minors;
13.9 Use any robot, spider, site search/retrieval application, or other automated device, process or means to access, retrieve, scrape, or index the site or any site Content;
13.10 Attempt to gain unauthorised access to the site, user accounts, computer systems or networks connected to the Site through hacking, password mining or any other means; use the Site or any Site Content to transmit any computer viruses, worms, defects, Trojan horses or other items of a destructive nature (collectively, “Viruses”)
13.11 Use any device, software or routine that interferes with the proper working of the Site, or otherwise attempt to interfere with the proper working of the Site; make excessive traffic demands; use the Site to violate the security of any computer network, crack passwords or security encryption codes; disrupt or interfere with the security of, or otherwise cause harm to, the site or site Content; remove, circumvent, disable, damage or otherwise interfere with any security-related features of the Site, features that prevent or restrict the use or copying of Site Content, or features that enforce limitations on the use of the Site.
14. Account Termination
14.1 Guide to Pakistan may terminate or suspend your account or ability to use the Site, in whole or in part, at our sole discretion, for any or no reason, and without notice or liability of any kind.
14.1.1 Any such termination or suspension could prevent you from accessing your account, the Site, your Content, Site Content, or any other related information.
14.2 You may terminate the Terms of Service at any time by closing your account and discontinuing your use of any and all parts of the Site. If you close your account, we may continue to display your previously published Content and are under no obligation to remove any of your Content.
14.2.1 The site uses a tool which collects your requests for pages and passes elements of them to search engines to assist them in indexing this site. We control the configuration of the tool and are responsible for any information sent to the search engines.
14.3 Guide to Pakistan reserves the right to modify or amend its Terms of Service at any time without notice. Guide to Pakistan also reserves the right of final decision on the interpretation of its Terms and Conditions.
15. Privacy Policy and Legal Standing
15.1 Upon booking, Guide to Pakistan will keep the following information in their system: Name registered to booking, nationality provided, booking locale, email address, phone number and payment method.
15.1.1 Guide to Pakistan reserves the right to offer email and phone number to independent operators with which client is scheduled for a tour. This is done to ease communication between client and operator.
15.1.2 Should client make an error in an email address and/or phone number or register an email address which for any reason has problems receiving messages, Guide to Pakistan cannot be held accountable for any breach in communication. Should clients not respond to messages, Guide to Pakistan cannot be held accountable for any problems arising due to lack of communication.
15.1.3 Under no circumstance does Guide to Pakistan store or have the ability to view any credit card numbers, expiry dates, full name of card owner registered or CVC numbers.
15.2 Upon purchasing a tour or package through the Guide to Pakistan portal, you consent electronic communications satisfying legal requirements for negotiating purposes.
15.3 Upon purchasing, both parties shall respectfully stand by all duties, respective rights, and full reasonability in Good Faith.
15.4 Terms and Conditions are operated under the standard of Pakistani law and in accordance with Pakistani law.
16. Governing Law and Jurisdiction
16.1 This agreement shall be exclusively governed by and construed in accordance with Pakistani law.
16.2 Any disputes arising out or in connection with this agreement shall exclusively be submitted to and dealt with by the Pakistani Law.